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Post by 67impala427 on Nov 16, 2006 21:03:57 GMT -5
I purchased from Arrowhead Aluminun products in late August items for my CBP build. As of yet, nearly 3 months later I have received nothing. I've emailed them several times to either send my items or refund my money to no avail. They contacted me around 10/3/06 to tell me that my Paypal payment had no address for me, so I emailed the info and haven't heard from them since. I've used Paypal well over 200 times and have never had this problem except the 2 times I delt w/Arrowhead. At least the first time I did receive my purchased item after 1 1/2 mo. Too bad because Arrowhead had several items that I was very interested in eventhough they were very pricey. I won't be spending money with them now and I recommend that you pass them by as well. All links to their website have been removed from my website, I suggest others do the same.
Alex.
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Post by The Mad Modeller on Nov 16, 2006 22:00:38 GMT -5
You are not the first person I have heard this from. I agree they have some great stuff.
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Post by a2race on Nov 16, 2006 23:17:31 GMT -5
I purchased from Arrowhead Aluminun products in late August items for my CBP build. As of yet, nearly 3 months later I have received nothing. I've emailed them several times to either send my items or refund my money to no avail. They contacted me around 10/3/06 to tell me that my Paypal payment had no address for me, so I emailed the info and haven't heard from them since. I've used Paypal well over 200 times and have never had this problem except the 2 times I delt w/Arrowhead. At least the first time I did receive my purchased item after 1 1/2 mo. Too bad because Arrowhead had several items that I was very interested in eventhough they were very pricey. I won't be spending money with them now and I recommend that you pass them by as well. All links to their website have been removed from my website, I suggest others do the same. Alex. i understand this can be VERY frustrating to go thru....perry's resin has had my masters for 2 years now, and i haven't seen anything from them....just a bunch of excuses.....HOWEVER, in this case, it's health issues.....he is an aquaintence of mine.....he does have some sort of cancer related problems.....i know this doesn't make any excuse for someone not getting back to you thru e-mail, but sometimes life deals up with things that are way more important than the hobby......and i know flaming someone is almost an easy way out, but my advice would be to contact someone else who might know, or deal with, the vendor and start asking questions.....but often more times than not, these aftermarket guys have regular jobs and lives......and have setbacks like everyone else......im not trying to pile on, or trying to insult someone, just realize when people start accusing people of this or that, you don't get both sides of the story, just one.......adam |
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Post by 67impala427 on Nov 17, 2006 0:53:13 GMT -5
I purchased from Arrowhead Aluminun products in late August items for my CBP build. As of yet, nearly 3 months later I have received nothing. I've emailed them several times to either send my items or refund my money to no avail. They contacted me around 10/3/06 to tell me that my Paypal payment had no address for me, so I emailed the info and haven't heard from them since. I've used Paypal well over 200 times and have never had this problem except the 2 times I delt w/Arrowhead. At least the first time I did receive my purchased item after 1 1/2 mo. Too bad because Arrowhead had several items that I was very interested in eventhough they were very pricey. I won't be spending money with them now and I recommend that you pass them by as well. All links to their website have been removed from my website, I suggest others do the same. Alex. i understand this can be VERY frustrating to go thru....perry's resin has had my masters for 2 years now, and i haven't seen anything from them....just a bunch of excuses.....HOWEVER, in this case, it's health issues.....he is an aquaintence of mine.....he does have some sort of cancer related problems.....i know this doesn't make any excuse for someone not getting back to you thru e-mail, but sometimes life deals up with things that are way more important than the hobby......and i know flaming someone is almost an easy way out, but my advice would be to contact someone else who might know, or deal with, the vendor and start asking questions.....but often more times than not, these aftermarket guys have regular jobs and lives......and have setbacks like everyone else......im not trying to pile on, or trying to insult someone, just realize when people start accusing people of this or that, you don't get both sides of the story, just one.......adam I'm not accusing anyone of anything. These issues that I have faced for nearly 3 months are facts. I understand that life deals blows. Life has dealt me blows but I haven't passed them onto others. I choose no easy way out in nothing in life and in no way flaming your friend, thats why I was calm and waited nearly 3 months and sent NUMEROUS emails. When one starts accepting people's hard earned money for products and services, he takes on important responsibilities that can't be ignored. I to maintain an online business. (although small) I have a full time job, 4 children and 1 on the way and an ill wife. But I still do not disregard my customers and responsibilities. If ever I should feel that I can no longer maintain my business I would take it offline and not continue to take peoples money. I feel for your friend and his illness, but when is enough, enough? Business is business. A simple explanation would suffice. I'm a reasonable person with a great respect for the hobby and I do care. But I went through a similar experience last year with them and finally got my items after repeated queries. besides I am aware of OTHERS with similar experiences. if he can't maintain the site, he should take it offline, period. Alex. |
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Post by mrshelby on Nov 19, 2006 0:26:43 GMT -5
Thank's Alex to pass on this info.
Chris
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Post by 67impala427 on Nov 19, 2006 20:51:39 GMT -5
Just to let everyone know, I was finally contacted by Arrowhead after posting my message to this board. I should have done that earlier. It seems that word gets around on this board. AGAIN they said they needed my address with major additude. After sending my address 2 more times, maybe I will receive my purchased items. I'll keep everyone posted.
Alex.
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Post by The Mad Modeller on Nov 19, 2006 21:05:45 GMT -5
The power of TMM is too strong for the evil forces. LOL
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Post by 67impala427 on Nov 19, 2006 21:19:50 GMT -5
The power of TMM is too strong for the evil forces. LOL I couldn't have said it better myself. Alex. |
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rodburner
Junior Member
"If it ain't fun, it ain't worth it!"
Posts: 167
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Post by rodburner on Nov 19, 2006 21:37:24 GMT -5
I saw Duane today. I saw him about a month ago too. Alot of people don't know this, but he is going through chemo-therapy to beat some tumors on his spine. If you have seen him in person he weighs about 160lbs and walks with a cane. He is so weak he fell asleep at the swapmeet today and looks very tired. I don't want this to come across as a plea for sympathy. Suzan his wife is pretty much pulling the heavy end of the load right now. They have a bunch of orders they are behind on, but they will not cheat anyone. Another thing alot of people don't know is they make their parts as they are ordered, simply because they don't have the time to make a stock pile since they are filling orders to keep up. He has some of my parts for almost a year now that he is going to cast, but has not had the time. They are opening a hobby shop so they will not have to travel to shows to make their money. Today he told me that his web site has not been updated in a long time, but they are building a new one. If anyone needs to reach them, here is some contact info. (507) 348-4071 orders@arrowheadaluminum.com www.arrowheadaluminum.com ebay store arrowheadaccessories Duane & Susan Drew P.O. Box 124 Jasper, Minnesota 56144 |
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kod38
Full Member
Posts: 384
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Post by kod38 on Nov 19, 2006 22:14:29 GMT -5
Sounds like they should stop taking new orders until they are caught up???
At least when the best Resin guys had some problems he shut his site down and keeps it updated with info on when he will be back.
That does suck for Duane,but quit taking orders if you can't fill them in a timely fashion.
Business will wait if you handle it with integrity. If you promise and do not deliver you won't get the business back.
I hope the Drews get peoples stuff to them because they do seem like decent people shooting themselves in the foot.
Just my 2 cents.
Doug R
Yes the TMM force is great. Help them OB pad Kanobe.
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Post by The Mad Modeller on Nov 19, 2006 23:06:06 GMT -5
Thanks for the info Bob. I agree if they are having problems quit taking orders. I wish them the best just as I do Best Resins. Just for the fact that they make stuff you can't find anywhere else.
Long live the TMM Force.
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rodburner
Junior Member
"If it ain't fun, it ain't worth it!"
Posts: 167
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Post by rodburner on Nov 20, 2006 9:51:53 GMT -5
this is true guys, but if his only means of making a living is selling model parts.......well then that is also the only way to pay his medical bills. he can't shut down but im sure he would like to.
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Post by 67impala427 on Nov 20, 2006 13:21:39 GMT -5
this is true guys, but if his only means of making a living is selling model parts.......well then that is also the only way to pay his medical bills. he can't shut down but im sure he would like to. I hear you, but all I asked for the past 3 months was communication. I'm a sympathetic guy, just let me know. Don't make it seem like it's my fault that I didn't get my stuff. Just tell it like it is. Give me the chance to decide to change my mind and cancel. Don't just keep me waiting and then have an attitude when I make a complaint. Alex. |
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rodburner
Junior Member
"If it ain't fun, it ain't worth it!"
Posts: 167
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Post by rodburner on Nov 20, 2006 22:33:38 GMT -5
Alex, i hear ya. i felt the same way. they have some of my parts and i emailed them like crazy. when i saw them in person it felt better and i donno if ya met him before, but he will always look ya in the eye when he talks which tells me he is genuine.
i dont blame you for the way you feel at all. i just wanted to let everyone know part of the reason they are behind.
if they are seeing the emails, i agree...a response would be nice.
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Post by a2race on Nov 20, 2006 22:57:38 GMT -5
I'm not accusing anyone of anything. These issues that I have faced for nearly 3 months are facts. I understand that life deals blows. Life has dealt me blows but I haven't passed them onto others. I choose no easy way out in nothing in life and in no way flaming your friend, thats why I was calm and waited nearly 3 months and sent NUMEROUS emails. When one starts accepting people's hard earned money for products and services, he takes on important responsibilities that can't be ignored. I to maintain an online business. (although small) I have a full time job, 4 children and 1 on the way and an ill wife. But I still do not disregard my customers and responsibilities. If ever I should feel that I can no longer maintain my business I would take it offline and not continue to take peoples money. I feel for your friend and his illness, but when is enough, enough? Business is business. A simple explanation would suffice. I'm a reasonable person with a great respect for the hobby and I do care. But I went through a similar experience last year with them and finally got my items after repeated queries. besides I am aware of OTHERS with similar experiences. if he can't maintain the site, he should take it offline, period.
Alex.[/quote]
im not saying you were accusing people of anything, i was making a very VAGUE statement about people flaming other people on lists or boards....as a matter of fact i did agree with you.....i was just making a generalized statement about flaming, not putting you on the spot, i apologize if it was taken any other way.....but i also wanted to let you know what he has on his plate at this time....again, trying to give you the whole picture....and not just of one about no communication......which i can understand both parties....adam
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Post by 67impala427 on Nov 22, 2006 19:26:57 GMT -5
Adam, Intent understood and no need for an apology. We are still cool.
Alex.
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Post by slimlouis on Nov 25, 2006 12:17:16 GMT -5
Thought I'd put my two cents in, my condolences to the proprioter with his cancer, I didn't know about his condition. I had been warned about Arrowhwead by several other modelers but continued to buy over e-bay. 5-7 weeks delivery time was typical but always received the product eventually. Have an order coming now. Hope everything works out alright!
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Post by 67impala427 on Jan 4, 2007 23:29:45 GMT -5
On Nov. 19, I posted that the people at Arrowhead finally contacted me about my purchased items and said that they would be sent immediately. Well 2 months later and nearly 5 months since the order was placed, I've gotten absolutely nothing. When the lady from Arrowhead finally emailed me, again she said she needed my address. After sending it to them 3 MORE TIMES, I still got nothing. No explanation, no product, no refund, not even an excuse.
Alex.
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Post by 67impala427 on Jun 9, 2007 22:56:17 GMT -5
Just to let everyone know, I still haven't received my items from Arrowhead. It's been nearly TEN MONTHS!!. At first they had excuses but now they don't even pretend to care. They don't return my emails and they still haven't refunded my money. It's been so long that I don't even remember what I paid for. I've read on other boards where people have had similar experiences. There is NO excuse that anyone could give that will make me understand their behavior.. In my book and obviously in other's they are theives. I've given them many chances to produce and they refused. If you buy from them, do it at your own risk.
Alex.
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Big Ed
Junior Member
Posts: 187
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Post by Big Ed on Jun 17, 2007 16:42:08 GMT -5
Hey all, long time. I've never ordered from AA, but quite a long time ago I e-mailed them about info on certain products (was looking for pics that wouldn't come up on their site) and after weeks & weeks & weeks of no replies, I sent another asking them if they were still in business or closing down shop. A valid question I thought. I finally received quite an arrogant e-mail reply about my impatience!! I was wrong for not waiting a little longer. I was also wrong for NOT knowing they were on the road 13 months out of the year. And the illness-I feel bad for the guy, but if you're going to constantly.....ya know what, I'm gonna sound like an a**hole here, so I'll stop. But 10 months? Come on. That is inexcuseable. Think of me what you want.
Larry (Ed)
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Post by greg40515 on Jun 17, 2007 17:52:18 GMT -5
Well i have ordered several times from them on e-bay in the last couple of months and have received everything promptly, but i am ordering simple stuff such as distributors. Now that i have read this thread, i will have to think twice because i was gonna go for some more elaborate stuff but i don't want to wait a year for it!
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Post by 55coronet440 on Jun 29, 2007 14:12:51 GMT -5
I bought 2 distributors & paid via PayPal on April 2, but I failed to indicate the colors of the caps & wires. After emailing them a few times I got a reply from Susan & she told me of my omission. I replied with the info yet didn't hear anything after a few more emails, so I re-read the auction page & called their number. I couldn't get ahold of them twice but left messages, so I called again this week & talked to her confirming my color choices. So I've received word by email that they've been shipped. It was basically my fault that the delay happened, and I'm glad they're on the way. All I can say is, it's better to call til you get an answer rather than going the email route; it is even suggested on their auction pages. Lastly, try kindness above all; you never know what someone may be going thru. Harold Eaton
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Post by 67impala427 on Jun 29, 2007 20:13:07 GMT -5
It's kinda hard for me to agree with you. I feel it's never the buyers fault to expect an item or at least a reply after paying up front for something. Especially after nearly a year. I think it was pretty kind to purchase from them in the first place. Seems to me you went thru quite a bit yourself and still as of yet, no merchandise. I'm quite familiar wth thier promises. They told me the items were on the way before too. Seven (7) months ago.
Alex.
Alex
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Post by trapper on May 26, 2009 17:10:28 GMT -5
ive also had a lot of problems, its just to bad because it looks like they have some nice products
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